Last updated: 30 September 2026
Delete it in the app
You can delete your Feonix account yourself, at any time, in the Feonix app:
- Open the Feonix app and sign in with your email address.
- Go to Account → Privacy → Delete Feonix account.
- Read what will happen, tap Continue, then Yes, delete my Feonix account.
Your account is deleted straight away and you are signed out. If the app cannot reach us, it tells you that nothing was deleted, so you can try again.
Ask us by email
If you no longer have the app, or cannot sign in, email info@feonixaesthetics.co.uk with the subject “Delete my Feonix account”. Send it from the email address you use to sign in to the Feonix app, so that we can match it to your account. We may ask you to confirm your identity before we act. You can also call us on 0333 772 1277.
What is deleted
- You are signed out of the Feonix app on every device, and your sign-in sessions stop working immediately.
- Your email address is removed from your sign-in sessions at once, and the sessions themselves are deleted from our server within 24 hours.
- Any one-time sign-in codes for your email address are deleted.
- If you delete your account in the app, the sign-in stored on your phone is removed too.
What is kept
- A minimal deletion record — your clinic client reference, a hashed (scrambled) form of your email address, the date and the outcome, so that we can show the account was deleted. It is kept for 3 years and then deleted.
- Security log entries — entries for your sign-ins, sign-outs and the deletion, holding your email address and IP address only in hashed form. They are deleted 90 days after they were made.
- Booking payment records — for a booking paid in the app, a record holding the Stripe payment reference, the appointment slot and its status (not your name, contact details or card details). It is deleted 30 days after the booking is completed or cancelled, or kept until a payment problem is resolved.
- Your clinical records and appointments in our clinic patient management system (Pabau), and your payment records held by Stripe and in our financial records. These are kept in line with the clinic’s legal and record-keeping obligations. Deleting your Feonix account does not cancel upcoming appointments — please contact us about them.
Clinical and payment records are separate
Your Feonix account is only your sign-in to the app. Your clinical records, appointments and payment records belong to your relationship with the clinic, not to the app, so deleting your Feonix account does not delete them, and it does not, by itself, ask the clinic to delete them.
To ask for a copy of your clinical or payment records, a correction, or their deletion, email info@feonixaesthetics.co.uk or use “Ask the clinic about my clinic or medical records” in the app (Account → Privacy). We will tell you what we can delete and what we must keep by law.
Using the Feonix app again
Deleting your account does not stop you using the Feonix app in future. If you sign in again with the same email address, a new sign-in is created.
More information
Our privacy policy explains in full how the Feonix app uses your personal information.