How we collect, use, and protect your personal information.
Last updated: 1 January 2024
Personal Information — We may collect personal information including names, contact details, and other identifiable information when voluntarily provided through our website or in clinic.
Non-Personal Information — We may also collect non-personal information such as browser information, IP addresses, and cookies to enhance the user experience and for analytical purposes.
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except as required by law or to provide our services.
We implement security measures to protect your information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
You have the right to access, correct, or delete your personal information. To exercise these rights or enquire about your data, please contact us at info@feonixaesthetics.co.uk.
When you use our AI Skin Analysis tool, we process additional information, some of which is special-category (health-related) data under UK GDPR. This section explains how.
What we collect — the photo you upload or capture, your name, email address, and — if you provide them — your phone number and any concerns you describe. From your photo we generate skin-analysis results (such as areas like fine lines or skin texture) and matched treatment suggestions.
How we use it — to generate your personalised skin analysis, email your results to you, and allow our clinicians to review your photo and results before any consultation. Your photo and results are treated as special-category data and processed only with your explicit consent, which you give when you use the tool.
AI processing — your photo is analysed by an AI service provided by Anthropic, acting as our data processor under contract. It is used only to generate your analysis and is not used to train AI models.
Storage and deletion — your photo and skin-analysis results are stored securely for up to 90 days, after which they are automatically deleted. Your contact details and enquiry are kept as part of our normal client records.
Marketing emails — because using the skin analysis tool means you are enquiring about our treatments, we may send you emails about similar treatments and offers, unless you tell us not to. You can opt out when you use the tool, and every marketing email includes an unsubscribe link, which takes effect immediately. This applies to email only; we do not use your phone number or WhatsApp for marketing from this tool.
This tool provides general cosmetic guidance and is not a medical diagnosis; all treatments are subject to clinical consultation.
Your rights — you can ask us to access, correct or delete your data, or withdraw consent, at any time by contacting info@feonixaesthetics.co.uk or Feonix Aesthetics Ltd, 15 Little Park Street, Coventry, CV1 2RN.
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We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the date of the latest revision will be indicated at the top.