Everything you need to know about our refund, cancellation, and rescheduling policies.
Last updated: January 2025
All service sales are final. Refunds may only be given where a client is medically unsuitable for treatment, and medical proof may be required. If an adverse reaction occurs and the practitioner deems it unsafe to continue, a refund or credit for remaining sessions will be offered. The practitioner's clinical decision is final.
Medical aesthetics treatments are non-refundable once the treatment has taken place. While a complimentary top-up may be offered at the practitioner's discretion, this should not be expected as standard.
Credit notes are valid for 12 months from the date of issue, are non-refundable, and may be transferred to another person with written permission.
All skincare products purchased in-clinic are non-refundable once taken off-site, unless they are faulty. This is due to hygiene and product integrity regulations.
Under UK Consumer Contract Regulations, clients purchasing a package remotely may be entitled to a 14-day cooling-off period unless you book your first treatment within that period and provide consent for treatment to begin immediately. Once treatment has started, standard clinic policies apply.
We value your time and appreciate that our practitioners' time is equally important. Short-notice cancellations affect clinic operations and prevent other clients from booking.
We understand that unforeseen circumstances occur. Where possible we will try to reschedule without disruption, though this cannot be guaranteed.
The sooner we receive notice, the sooner we can offer your appointment to another client and avoid charges being applied.
If calling, please leave a voicemail if we are unable to answer.