How we collect, use, and protect your personal information.
Last updated: 30 September 2026
Personal Information — We may collect personal information including names, contact details, and other identifiable information when voluntarily provided through our website or in clinic.
Non-Personal Information — We may also collect non-personal information such as browser information, IP addresses, and cookies to enhance the user experience and for analytical purposes.
Age verification — Some treatments have a minimum age, and laser hair removal on intimate areas is for clients aged 18 and over. If you buy a laser hair removal course online we ask for your date of birth and ask you to confirm you meet the minimum age. For a course order, your date of birth is used to perform that check and is then discarded — we do not store it against your order. What we keep on the order is the outcome: the minimum age that applied, that it was met, and that you confirmed it. Where a purchase also creates your clinical client record, your date of birth is retained as part of that record because it is a clinical detail we need.
Booking in the Feonix app — you must be 18 or over to book in the Feonix app. Your date of birth is checked against that minimum age and, because a booking creates or updates your clinical client record, it is kept as part of that record. It is not discarded after the check. See Feonix App below.
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except as required by law or to provide our services.
We implement security measures to protect your information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.
You have the right to access, correct, or delete your personal information. To exercise these rights or enquire about your data, please contact us at info@feonixaesthetics.co.uk.
Deleting your Feonix account — if you use the Feonix app, you can delete your Feonix account in the app at any time: Account → Privacy → Delete Feonix account. You can also ask us to do it by emailing info@feonixaesthetics.co.uk. Deleting your Feonix account is separate from your clinical and payment records: feonixaesthetics.co.uk/my-feonix/delete-account explains what is deleted and what is kept.
Complaints — if you are unhappy with how we have handled your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint.
When you use our free AI Skin Analysis tool (the AI Skin Scanner), we process additional information, some of which is special-category (health-related) data under UK GDPR. This section explains how.
What we collect — the photo you upload or capture, the area of skin you tell us it shows, your name, your email address, your phone number (which is required to use the scanner) and any concerns you choose to describe. From your photo we generate skin-analysis results (such as areas like fine lines or skin texture) and matched treatment suggestions.
How we use it — to generate your personalised skin analysis, email your results to you, and allow our clinicians to review your photo and results before any consultation. Your photo and results are treated as special-category data and processed only with your explicit consent, which you give when you use the tool.
AI processing — your photo is analysed by an AI service provided by Anthropic, acting as our data processor under contract. It is used only to generate your analysis and is not used to train AI models.
Storage and deletion — your photo and skin-analysis results are stored securely for up to 90 days, after which they are automatically deleted. Your contact details, your enquiry and the record of your marketing preferences are kept as part of our normal client records.
Two separate agreements — to receive your free scan result you are asked for two things, and we record each one separately: your explicit consent for us to analyse your photo with AI and keep your photo and results for clinician review (described above), and your agreement to receive marketing from us (described below). Both are required to use the scanner. For each, we keep a record of the wording you agreed to, when you agreed, and that it was given through the AI Skin Scanner.
Marketing by email and SMS — when you use the AI Skin Scanner you agree to receive personalised offers, treatment updates and clinic news from Feonix Aesthetics by email and SMS (text message). We add your email address to our email marketing list and record your email and SMS marketing preferences, together with your phone number, in our client records. You can unsubscribe at any time — use the unsubscribe link in any marketing email, or contact us using the details below — and we will stop sending you marketing. Unsubscribing does not affect a skin analysis result you have already received.
This tool provides general cosmetic guidance and is not a medical diagnosis; all treatments are subject to clinical consultation.
Your rights — you can ask us to access, correct or delete your data, withdraw your consent to the processing of your photo, or stop marketing, at any time by contacting info@feonixaesthetics.co.uk or Feonix Aesthetics Ltd, 15 Little Park Street, Coventry, CV1 2RN.
When you apply to our Pro Bono Programme through the online application form, we collect information about your health and, if you choose, photographs of your scarring. Health information and photographs are special-category data under UK GDPR. This section explains how we handle them.
What we collect — your name, email address, phone number, date of birth and postcode or nearest town; if you are 16 or 17, the name and contact number of a parent or guardian; information about your scarring (how and roughly when it happened, the areas affected, how the scars look and anything else you tell us); your GP surgery, how your skin reacts to the sun, the medicines you take, any medical conditions and the health questions you tick; any treatment you have already had; what you have tried through the NHS; why private treatment is not within reach for you and how the scarring affects you; when you are available; and how you heard about the programme. Photographs are optional — you can upload up to four.
Why we collect it — to decide whether you are eligible for the programme and whether treatment is likely to be suitable and safe for you, to contact you about your application and, if you are offered a place, to plan your care.
Lawful basis — we process your health information and photographs only with your explicit consent, which you give by ticking the required permissions on the form. We keep a record of the wording you agreed to and when you agreed. Without these permissions we cannot assess an application, so the form cannot be sent without them.
How applications are assessed — each application is read by the Feonix team who run the programme, including our clinical team. Decisions are made by people; no automated decision-making or AI is used to assess applications. Applying does not guarantee a place.
Where it is kept and who can see it — your application is stored on Feonix Aesthetics' own secure server, in a private location that is not part of the public website. When an application arrives, the clinic's internal inboxes receive a short notification through our email delivery provider containing your name, contact details and an application reference — but not your health information or photographs — and you are sent a short acknowledgement email. Your written health information and any photographs are reviewed only through a secure, password-protected staff area that authorised Feonix staff sign in to individually. We do not share your application outside Feonix Aesthetics except with service providers acting on our instructions (such as our email delivery and hosting providers), or where the law requires it.
Photographs — uploaded photographs are stored privately on our server and cannot be viewed or downloaded through the website. They are never attached to or sent by email. Hidden information stored inside image files, such as the location where a photo was taken and the camera details, is removed when the photograph is saved.
How long we keep it — if your application is not successful, or you withdraw it, your application and any photographs are deleted automatically 12 months after you submitted it. If you are offered a place and go ahead with treatment, the information needed for your care becomes part of your clinical record and is kept for our standard clinical record retention period. Submitting an application does not create a clinical client record.
Publicity is separate — the optional box about sharing anonymised before-and-after photographs only tells us you would be willing to discuss it. We would ask you separately, and nothing is used publicly without your separate written permission. Leaving the box unticked has no effect on your application.
Withdrawing your consent and your rights — you can withdraw your application or your consent, or ask to access, correct or delete your information, at any time by contacting info@feonixaesthetics.co.uk, calling 0333 772 1277, or writing to Feonix Aesthetics Ltd, 15 Little Park Street, Coventry, CV1 2RN. If you withdraw consent before we have made a decision, we will no longer be able to assess your application. Withdrawing does not affect processing that took place before you withdrew.
Feonix is the Feonix Aesthetics app for iPhone and Android. This section explains what the app does with your personal information. The controller is Feonix Aesthetics Ltd (company number 12891173), 15 Little Park Street, Coventry, CV1 2RN.
Browsing the app — you do not need to give us any personal details to browse offers, clinic information and available appointment times. The app fetches these from our own server. Like any website, our server records technical information about each request, including your IP address, in its logs. We use this to keep the service secure, prevent abuse and limit repeated requests.
Booking a consultation — to book, you give us your first and last name, email address, mobile number and date of birth, and choose a date and time. You must be 18 or over to book in the app. We use these details to find or create your client record in our clinic patient management system (Pabau), book your consultation, check the minimum age, and contact you about your appointment, including a booking confirmation email. Our clinic team receives an email about your booking so that it can record your payment. The app does not ask for your medical history or health information.
Paying your deposit — deposits are paid by card through Stripe, our payment provider, using Stripe's payment form inside the app. Your card details go directly from the app to Stripe. They never reach our servers, and we never see or store your full card number or security code. Your card is authorised first and the payment is taken once your appointment is confirmed in our diary; if we cannot book the appointment, the authorisation is cancelled. To process the payment, we also give Stripe your name, email address, mobile number, date of birth and the details of the appointment, and Stripe may email you a receipt. Stripe may also collect information about your device and connection to prevent fraud, under its own privacy policy (stripe.com/privacy). In the current version of the app, you pay by card only: Apple Pay and Google Pay are not offered. If we add them, we will update this policy.
Signing in to your Feonix account — you sign in with your email address and a one-time code that we email to you. A code is only sent if the email address matches a client record in our clinic system. Each code can be used once and expires after 10 minutes. Once you are signed in, the app shows your name, email address and mobile number from your clinic record, and your appointments where the app can show them. The app reads these from our clinic system when you open it; the Feonix app sign-in service does not keep its own copy of your name, mobile number, date of birth or appointments. You stay signed in for up to 30 days, and you can sign out at any time.
What the Feonix app sign-in service stores — to keep your account secure, our server stores:
Stored on your phone — the app stores only your sign-in session and, while a payment is in progress, its Stripe payment reference, in your phone's secure storage (Keychain on iPhone, Keystore on Android). The payment reference is removed once the app has shown you the outcome, or after 7 days. Signing out or deleting your account removes your sign-in session from the phone.
No tracking, advertising or analytics — The Feonix app does not contain advertising, analytics or third-party crash-reporting tools, does not track you across other companies' apps or websites, and does not send push notifications. It does not access your location, contacts, photos, microphone or health data. The camera is used only if you choose to scan your card in Stripe's payment form, and the image is not sent to us. We do not sell your personal information.
Who we share it with — service providers acting on our behalf: Pabau (our clinic patient management system), Stripe (payments), our email delivery provider (sign-in codes and booking emails), and Hetzner (the hosting provider for our servers). We also share information where the law requires it.
Why we use it — to provide the booking and account you ask for (our contract with you); to keep clinical, appointment and payment records we are required to keep (legal obligation); and to keep the service secure and prevent fraud and abuse (our legitimate interests).
How long we keep it — your clinical and appointment records are kept in Pabau on an ongoing basis, in line with the clinic's legal and professional record-keeping obligations. Payment records are kept by Stripe and in our financial records in line with applicable legal and record-keeping obligations. The sign-in data described above is kept only for the periods stated.
Deleting your Feonix account — you can delete your Feonix account in the app (Account → Privacy → Delete Feonix account) or by emailing info@feonixaesthetics.co.uk. Deleting it:
Deleting your Feonix account does not, by itself, ask the clinic to delete your clinical or payment records. To ask for a copy of those records, a correction or their deletion, contact us separately — we will tell you what we can delete and what we must keep. Deleting your account also does not stop you using the Feonix app in future: if you sign in again with the same email address, a new sign-in is created. More detail is at feonixaesthetics.co.uk/my-feonix/delete-account.
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