REFUNDS

All service sales are final, with no refunds.

Refunds may be given only when there is an approved medical condition, medical proof will be required.

In the case where an adverse reaction occurred, and you were not deemed suitable for treatment a refund will be given.

If you begin taking a new medication that is photosensitising halfway through your sessions a refund will not be given, you must inform us of the change in medication and we will extend your course of sessions and carry out a new patch test.

If you fall pregnant mid-way through your course of treatment you must inform your practitioner who will extend your course for you. A refund will not be given.

All skin care products supplied in clinic are non-refundable once purchased and taken off-site.

Medical aesthetics treatments carried out by our doctor (injectables) are non-refundable once the treatment has been undertaken. A ‘top up’ treatment may be offered at the Doctors discretion, but this should not be taken as an expectation. Our aim is for clients to be delighted with their results; however, we are also very careful to manage expectations, hence the thorough pre-treatment consultation.

Gift voucher sales are final, with no refunds. Gift vouchers are available for all clinic treatments and are not redeemable if lost, damaged or stolen. None of our vouchers can be exchanged for cash and change is not given on purchases that cost less than the value of the voucher presented.

CANCELLATIONS

We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Cancellation Policy.

We respect that your time is valuable, and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.

If you have already purchased a course of treatments with us here at Feonix Aesthetics and fail to give us 48 hours notice when making a cancellation, then that session will be taken from your course.

Failing to give us 48 hours before cancelling a one-off treatment then 50% of the treatment cost will be taken.

Any no-shows will be charged 100% of the service reserved. 

If you are. more than 15 minutes late for your appointment, we may not be able to see you. This is because we aim to ensure that our services run smoothly.

How to notify the clinic about cancelling an appointment:

Notification is always best by calling the clinic on +44 (0)333 772 127 or if there are difficulties with doing so, then email us at [email protected]. Please leave a voicemail should you be unable to get through to us via telephone. You are also able to change or cancel your appointment through our booking system. The sooner the notification is given the sooner we are able to offer your appointment to another patient and avoid cost being taken or a session being lost.

We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.